FREQUENTLY ASKED QUESTIONS

MAX Faucet Inc. Company has developed quick-connect parts to fit the request for longer hose 60" 152c part number M-H1122-BN (gray ferrules/Bruch nickel) With Quick Connect nipple. 

Pinch together at the base of the Blue/black plastic button, next to the hose.  The top halves will spread apart. Pull down gently. Release tabs from the brass connector.

Before you leave the store with either your new faucet or the replacement part you need, make sure you have these items to help install the faucet or part easily. These items are also listed on the MAX Faucets installation guide:  Screwdrivers Adjustable Wrench (or basin wrench for hard to reach areas)  Flashlight Pliers Plumber's Putty (not required on all installations)  Thread seal tape Allen Wrench (not required on all installations)

Our kitchen faucets come with a wide variety of mounting.  Single-handle faucets are available that mount through 1 hole required. 2-3 holes faucets you can use a cover plate.  If your existing faucet is covering up the holes, you can look under the sink to see how many hole your kitchen sink have.

MAX Faucet Inc. Company has developed quick-connect parts to fit the request for longer hoses 31.5"/80cm widespread hose for all one-handle kitchen and Bathroom faucets and lavatory widespreads. part number HM-91610M-80 CM. vegetable spray hose without sprayer Nozzle - 

Remove the aerator, soak it in vinegar overnight, then flush with water. For stubborn deposits, rub with a toothbrush.

Since 1992, the federal government passed the Energy Policy Act. 

This law placed strict regulations on flow rates. 

All manufacturers must adhere to these standards and no adjustments can be made. In some cases, you may be receiving less than the maximum allowable water flow rate. Normally, this is due to low water pressure, a blockage in the plumbing or in the faucet, or a faucet malfunction.  

WaterSense is a program sponsored by the Environmental Protection Agency (EPA) to promote water efficiency (it is similar in nature to the EPA's Energy Star program). A product with the WaterSense label indicates that it meets water efficiency and performance criteria outlined by the EPA to help you reduce water use in your home.  Our showerheads include a pressure compensating flow regulator that actively delivers the best water flow for the amount of water that is available. 

Removal of this will actually diminish performance. for decrease water flow rate you can adjust the two water supply valve to reduce it 15%-25%. 

The flow restrictors required for aerators and shower heads can clog, resulting in greatly reduced flow rates.  

Remove the aerator or shower head and make sure the flow restrictor is not clogged. Additionally, flushing the system properly will help to reduce the possibility and frequency of occurrences. The tips below will help you avoid problems.  

These procedures are a good idea to follow each time the water has been turned off for repairs in your home.    

The flow restrictors required for aerators and shower heads can clog, resulting in greatly reduced flow rates. 

Remove the aerator or shower head and make sure the flow restrictor is not clogged. Additionally,  flushing the system properly will help to reduce the possibility and frequency of occurrences.  

The tips below will help you avoid problems.  

These procedures are a good idea to follow each time the water has been turned off for repairs in your home.   

TO FLUSH A KITCHEN OR LAVATORY FAUCET:   

Remove aerator and black sealing gasket above it Turn faucet handle(s) to full on hot and cold mixed position(s) and flush lines for two minutes before turning off water with handle(s) Replace aerator  

TO Flush a tub / Shower faucet: 

Remove shower head if applicable  Turn handle(s) to full on hot and cold mixed position(s) Flush spout two minutes without moving handle(s) If you have a shower head, divert water to it and flush for two minutes.  

BE SAFE! Make sure cold water flows FIRST and that the rotational handle limit stop is properly set. See information on setting the adjustable limit stop.  

Replace shower head Some debris and/or foreign material in the lines may be too large to pass through the faucet whether it is a kitchen, lavatory or tub/shower faucet. To remove this type of debris:   

Turn off water supply to both hot and cold.  

Remove all internal components. 

Turn water supplies back on and let run for 30-60 seconds. (For kitchen and lavatory faucets turn a bucket or similar large container upside down over faucet to deflect the water into the sink.)  Turn water supplies off again.  Reassemble faucet.  Turn water supplies back on.for decrease water flow rate you can adjust the two water supply valve to reduce it 15%-25%. 

Normally, finish deterioration is due to years of wear and tear, abuse or chemical attack. The finish cannot be repaired once damaged; however, you can replace many of common faucet parts where the finish deterioration is most noticeable.   

To determine the parts you need, contact your MAX Faucets to assist you.  

You can email us for assistance, or call max.faucets@yahoo.com / 647-470-2275

Always blot dry any water from the faucet surface. 

Allowing water to evaporate on the surface can lead to build up of mineral deposits. Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water.  

Make certain that you rinse the surface thoroughly with water afterward.

Avoid using the following which can damage your finish:  

Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner. Avoid products that state on the label that they remove tarnish and rust and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents. 

Avoid harsh abrasives or polishes. Avoid bleach-based cleaners.

Most of the MAX Faucets products will have the name on the faucet, usually on the escutcheon plate or drain cap. However, it is not uncommon for someone to replace the lavatory faucet without replacing the drain assembly. 

Some of the older models may not have the old logo on the faucet body or handel aerator. 

During the first few days you use your faucet, a small amount of debris may be flushed out of your pipe system. This happens even though the plumber flushes the pipes before completing work on your home. In addition, particles of solder, copper chips, plumber's tape and other installation materials can get caught in aerators and showerheads. Occasionally, a chip might damage the valve seat that provides the watertight seal. The tips below will help you avoid problems. It's a good idea to follow these procedures each time the water has been turned off for repairs in your home.

TO FLUSH A KITCHEN OR BATHROOM FAUCET:  

1-Remove aerator and black sealing gasket above it.  

2-Turn faucet handle(s) to full on hot and cold mixed position(s) and flush lines for two minutes before turning off water with handle(s). 

3-Replace aerator.

TO FLUSH A TUB Spout / SHOWER HEAD:  

1-Remove shower head if applicable  

2-Turn handle(s) to full on hot and cold mixed position(s). 

3-Flush spout two minutes without moving handle(s). 

4-If you have a showerhead, divert water to it and flush for two minutes. 

BE SAFE! Make sure cold water flows FIRST and that the rotational handle limit stop is properly set. See information on setting the adjustable limit stop. 

5-Replace shower head.

If problems persist, flush the faucet and lines using these instructions:  

1-Turn off water supply to both hot and cold. 

2-Remove all internal components. 

3-Turn water supplies back on and let run for 30-60 seconds. (For kitchen and lavatory faucets turn a bucket or similar large container upside down over faucet to deflect the water into the sink.) Turn water supplies off again. 

4-Reassemble faucet. 

5-Turn water supplies back on.

Always blot dry any water from faucet surface. Allowing water to evaporate on the surface can lead to build up of mineral deposits. 

Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water.  Make certain that you rinse thoroughly with water afterward.  If additional cleaning is required, all of our finishes may be cleaned with the following household cleaners: Original Glass Cleaner, Formula 409 or Windex® Antibacterial All Purpose Cleaner, Fantastik All Purpose Cleaner, when used according to the manufacturer's' instructions for use.   

*Avoid using the following which can damage your finish:  

*Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bubbles Bathroom Cleaner and Lysol Basin Tub, Soft Scrub, and Tile Cleaner. 

*Avoid products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents. *Avoid harsh abrasives or polishes Avoid bleach-based cleaners

Many stores can order MAX® faucets that are not stocked or displayed in the store. Ask the online department manager or store manager for assistance with MAX Faucets special orders.  

You also can preview a large assortment of MAX Faucets models in many finishes in the Online Stores.

Pin holes in a MAX faucet spout are usually caused by dezincification, which is the removal of zinc from the brass due to salt solutions, brackish water, mildly acidic solutions and poorly grounded plumbing systems. When the zinc is removed, the copper is redeposited to these areas and the surface of the part. 

The redeposited copper is a weak mass that is porous and fragile. If this has happened, you will need to replace the spout. To determine the spout part number for your faucet model, contact your MAX Faucets assistant, or e-mail us: max.faucets@yahoo.com

Yes. plastic PVC (Polyvinyl-Chloride) tubing can be joined to copper using "grip fittings." Each side of a grip fitting contains a narrow grip ring and a plastic compression ring (or rubber O-ring) that forms the seal. 

Tips:  

Use penetrating oil to help loosen corroded mounting nuts. 

Use a hacksaw for cutting steel or plastic pipe. 

Use a basin wrench for those hard to reach areas. 

Use a tubing cutter to make straight, smooth cuts in plastic and copper tubing. Wrap thread seal tape clockwise around threaded joints to ensure a tight seal.

There are three ways you can purchase repair parts. One way is through online MAX Faucets website parts & accessories  section. 

Second, is through our showroom. 

Third, is by calling our Consumer Services Center at 6477353408 Monday - Saturday 9:00 am to 7:00 pm and  9:00 am to 3:00 pm (Eastern Time).

Stocked items will arrive within 4- 8 business days. If you need your part to arrive sooner, we do offer expedited shipping.

Normally, finish deterioration is due to years of wear and tear, abuse or chemical attack. The finish cannot be repaired once damaged; however, you can replace many of common faucet parts where the finish deterioration is most noticeable.  

To determine the parts you need, contact your MAX Faucets .for assistance, or call You can E-mail us: max.faucets@yahoo.com

Single-handle lavatory and tub/shower models can be converted from a knob handle to a lever handle. However, the "action" of a lever handle differs from a knob handle, so you will also need a different valve in your faucet for the lever handle to operate properly.  A single-handle faucet converted from knob handle to lever handle will operate slightly differently from an "original equipped" lever model.

With time and use, the set screw on a handle may loosen up. Using a hex wrench or allen key will allow you to re-tighten the set screw in the handle. 

Your faucet came with the correct hex wrench. If you can’t find the hex wrench that came with your faucet, most single handle kitchen faucets will use a wrench  

if this doesn't fix the situation, you may want to loosen the set screw and re-seat the handle on the stem to make sure it is lined up properly. Once corrected, you may re-tighten the handle to the stem unit and it should work normally.

MAX kitchen faucets are designed to accommodate the majority of MAX Faucets handles. In most cases handle styles are available in different sizes, depending on the application of the faucet.  To locate a local source for MAX Faucets handles, visit MAX Faucets showroom. 

You can also e-mail us max.faucets@yahoo.com

Nothing is wrong with your faucet. Water is simply emptying from the aerator and the hose of your faucet.

You need to push the fitting up over the nipple a little harder (you should hear a distinct "snap" or "click"). If you push it on gently, you might hear a slight click, but you haven't quite compressed the o-ring into the housing of the hose. 

One more push should solve the problem.

We carry many parts for discontinued models; however, there are exceptions. To determine if we have the part you need, we will ask you to provide the age of your faucet and the model number or photos if you don't know your model number.

You can expect to be asked the following questions: What is your faucet's model number? 

Where did you find the model number? Can you provide proof of purchase? 

What is the date purchase or the age of your faucet? 

What is the problem you are experiencing and has any work been done to correct it?  

Please be near your faucet when you contact us as we may need to ask further questions or recommend a resolution

Without a specific model number, it is hard to determine the exact cause of a leak. In general, leaks are often caused by a scratched or torn cartridge, O-ring, or grommet. Typically, a cartridge replacement will correct this type of leak.

we use a few different cartridge styles you can find it on the MAX Faucets website. If you need help to find the right cartridge  feel free to contact us. You can also call us for help at 6474702275.

If you should happen to require assistance with repair of your Moen product, please contact us  at 6477355932 or through the contact us section of the website.

You can connect a portable dishwasher or water filter to any MAX kitchen faucet that is not a pull-out or pull-down design.  Never connect a portable dishwasher to pull-out or pull-down kitchen faucets, as potential pressure fluctuations during dishwasher operation may result in the hose rupturing.   Some MAX kitchen faucets have a cache, or hidden, aerator for design purposes.  If your model has a cache (hidden) aerator, you will need to order an adaptor to adapt the internal threads to standard 9/16 T-adapter male threads in order to connect the dishwasher.

Unfortunately No, kitchen faucets with hose and sprays have different mechanical and valve bodies than non-sprayer models.

Yes, You can get the cover plate go to PARTS & ACCESSORIES section on the website to find the best size/ color for your new faucet.

Our products of pullout kitchen faucets collection comes with pullout sprayer hose (150cm) allows you to reach all areas of your kitchen sink. 

and pulldown kitchen faucets its build with different mechanism for just enough to pull down.  

Sometimes your Hands Could Use a Hand Whether you have two full hands or messy fingers,  

MAX Touch S11 Technology helps keep your faucet clean, even when your hands aren’t. Open the Kitchen Faucet Handle And Simple Touch Anywhere on the Spout with your wrist or forearm activates the flow of water at the temperature where your faucet handle is set.  

Experience the convenience and control of MAX kitchen faucets featuring Touch S11 Technology.

Yes Required 4AA Batteries For Touch to work, Or If available electric receptacle you can get MAX adaptor AC/DC 

Simple find the Batteries  box and unscrew the screw on the top of the battarries box and open it take out the old Batteries replace it with new batteries. some other model just you have to open the Batteries box you have to press the button to open the Batteries box. watch video here. 

The Batteries can last from 4-6 Months according to the using 

Yes, For Touchless S111 model # MB-12022- / model # MB13033 Please watch video click here 

and for Touch S11 model # MY-2020 / MY-2022 /  You can take out the sensor and connect the click connection hose strait to the faucets and when you need you can put back Please watch video click here

Motion Sensor Touchless S111 Faucet Simply wave your hand front of the motion Sensor to turn water on and off with just wave of your hand.   

when your hands are in a mess, near touchless cleaning design. 

A pop-up drain assembly is commonly used in bathroom sinks. A mechanical plug called a "pop-up stopper" is used to hold water in the sink. MAX Faucets offers lavatory faucets both with and without overflow pop-up bathroom Sink drain.

On a MAX Faucets two-handle lavatory faucet, if the handles rotate in the wrong direction, simply rotate the right stem stop assembly 180 degrees. This will change the rotation of the faucet handle to the other direction.

Standard-size sink openings and faucet dimensions are used throughout the plumbing industry. However, since there are a few exceptions (such as 4" spread or 8" spread), it is a good idea to check sizes first. Then you can get a cover plate Part Number BM-XL2060- or BM-XL3090-you can match with your new one hole faucet. Bathroom Sinks: Many single- and two-handle faucets are on 4-inch centers, which is the distance between the centers of the hot and cold inlets or mounting bolts. Another popular style for two-handle faucets is the 8" widespread. Adjustments. 

Yes. But if you're changing finishes, (i.e.,from chrome to brass), you'll probably want to change the drain assembly to match your new faucet finish

Yes, our MAX Faucets Drain standard fitting to fit most of the bathroom sinks and vessel sinks as well.

If a stopper does not lift straight out, it is being held in by the horizontal rod. Behind the drain pipe under the sink is a horizontal rod that is connected to the lift rod by a strap. The horizontal rod is held in place by a nut. Remove the nut and pull the horizontal rod straight away from the pipe about an inch. The stopper should now come free of the drain for an idei watch video click here. 

A pressure-balancing shower valve faucet balances incoming hot and cold water pressure to compensate for fluctuations in water flow. Balancing the water flow keeps shower temperatures constant and comfortable, within ±3°F (1°C) of the original temperature, despite other demands such as flushing the toilet or starting the dishwasher. MAX Faucets shower valves all feature pressure-balancing. Both valves require pressure on the hot and the cold side to operate.

Yes, if you currently have an existing valve. Our valve work on MAX Faucets shower systems. please contact customer service to chose for you the right valve 

Nothing is wrong with your faucet. The shower head is simply emptying its reservoir of water.

A vertical spa  Jets is a unique, customizable showering system. Use a combination of body sprays, showerheads, and hand showers to create your own luxurious showering experience.

The MAX  Shower SPA is a semi-custom shower solution. It features a shower head and two or four or six spray jets  spray. You can add functionality by choosing and selecting additional the Jets Shower    shower head,  Shower, or hand shower.

If you don’t want to modify your existing plumbing, you can get a standard shower match with your rough-in which you can customize by simply choosing your own configuration options. 

You can also get a jetted shower, which can give you that spa-like experience without requiring a major overhaul of your entire bathroom.  

See Your Shower Experience for more information on the options available.